Job title: Senior Visitor Experience Officer
Salary: ?26,169pa
Location: Lyme Park, Disley, Stockport, SK12 2NX
Hours: Full time 37.5 hours per week, includes weekends
Contract: 2 years fixed term
Closing date: 24/09/23
For further information and to apply, please visit: https://careers.nationaltrust.org.uk/OA_HTML/a/#/vacancy-detail/143354 [careers.nationaltrust.org.uk]
Looking for a new challenge? Love working with people? Then we may have just the role for you as our new Senior Visitor Experience Officer. You’ll support the Property Operations Manager to ensure a smooth visitor operation within a complex property. You’ll contribute to creating a positive, inclusive, collaborative work environment focused on delivering an excellent visitor experience.
If you have any questions about this role please contact: Jeanette.Conolly@nationaltrust.org.uk
What it’s like to work here
Sitting majestically between the Peak Area and the urban landscape of Manchester, Lyme Park has everything at scale – a mansion, garden, park, estate and moorland. Over 330,000 people a year come to Lyme, to enjoy the cultural history or experience the outdoors on foot, wheel or hoof.
We are one of the National Trust’s most visited places. From the family offer during school holidays, to detailed and specialist programming passionate about how we look after collections, grade listed buildings and landscapes, this is a truly wonderful opportunity to connect people to Lyme. Excellent local transport links means you’re able to travel here by public transport or car.
What you’ll be doing
Being part of the operations team you’ll ensure high standards of presentation and service as well as ensuring the smooth running of the property during the delivery of projects, events and conservation work throughout the year.
You’ll be keeping an eye on our ability to deliver outstanding service to everyone. You’ll work alongside the Welcome team to ensure that our visitors have a memorable visit to Lyme. Working with colleagues in our experiences team to ensure that we apply the same level of service to seasonal programming and messaging. We have a lot going on as we care for Lyme – looking after the landscape and our buildings and you’ll support messaging this work to visitors, so they are both informed and engaged with what we are up to.
You’ll carry out duty management and work weekends on a rota basis and will be prepared to get “stuck in” to whatever areas are needed to ensure the smooth running of the property.